FAQ
Frequently Asked Questions
Shipping Returns & Warranty
Do you ship overseas?
Unfortunately, we do not ship overseas. Currently our shipping is limited to the U.S. and Canada.
Many customers have used freight forwarders to have an order shipped outside of the country.
How long will it take to get my orders?
It depends on where you are and what you've ordered. Orders are processed immediately, and if the item you've ordered is in our immediate stock, then it will be shipped right away.
However, if the item you've ordered needs to be special ordered, then the shipment will have a 2-4 day delivery lead time. Delivery details will be provided in your confirmation email.
Do you accept returns?
Yes, we do accept returns. You can contact us through out Return Policy page to open a return request. We will be happy to assist you.
Note: We do not accept returns for any propellers that have been used/installed.
Do the propellers have a warranty?
Most manufacturers offer a warranty period which covers against defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
- Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer's policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Boat Propeller Warehouse does not provide any warranty above and beyond what the manufacturer provides.
Do you offer expedited shipping?
Yes, we do offer expedited shipping options such as Next Day Air or 2nd Day Air delivery.
However, because the inventory on the website does not reflect our true in-stock inventory we do not provide this option on the website.
You MUST call the store to check inventory and get an expedited shipping quote.
Propeller Knowledge
If you need assistance selecting the correct propeller for your application you can always contact us for guidance. However, if you are looking to learn more about propellers and how they impact the performance of your boat you can always check out our Prop School Blog.
How do I know which pitch propeller I need?
Which pitch propeller you select will control the RPMs your motor runs. You need to select a pitch that will allow you to run within the recommended operating range for your motor (see owners manual).
As you increase the pitch of your propeller, your maximum RPMs will decrease. And as you decrease the pitch of your propeller, your maximum RPMs will increase.
For example, if your current propeller is a 19 pitch, and your motor has a recommended operating range of 5,000 - 5,800 RPMs at wide open throttle. But your current maximum operating RPMs is low, at just 5,000 RPMs. You may want to consider lowering the pitch of your propeller to a 17 pitch to increase your RPMs.
A change from 19 pitch to a 17 pitch would increase your RPMs roughly 300-400 RPMs (varies by application). This would set your maximum RPMs to roughly 5,400 and you'd be running well within the recommended range.
Blog: We have written a blog entry that further explains, in greater detail, how to select the pitch that you need. We suggest you take a minute to read that article, or call us for guidance.
Can you recommend a propeller to me?
Yes, we can assist you with selecting the correct propeller! In order to provide you with an accurate recommendation please provide us with the most information possible. We will need to know details such as the following;
- Year, Make, Model of your motor
- Year, Make Model of your boat
- Your current propeller pitch
- Your current top end speed and maximum RPMs when running wide open throttle.
What if I order the wrong propeller?
If the propeller has not been installed, you are welcome to open a return request to send the item back for a refund.
Unfortunately, if the propeller has been installed, we can not accept it in return. All of the propellers that we sell are brand new, and that is how we advertise them. We can't justify allowing a customer to test a propeller, return it to us, and then re-sell that propeller as new again to another customer.
- Craigslist, eBay, Facebook Marketplace and online forums are excellent resources if you have a used item you do not want that can no longer be returned.
Shopping & Account
How do I reset my password?
You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.
Do you save my bank details?
Absolutely not! We never have access to this information. It is the company Shopify that deals with it. Your data is completely safe.
Can I use a Gift Card (from Visa/Mastercard/AMEX/Discover) on my purchase?
Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction. Customers are able to associate Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page "How To Pay With Prepaid Gift Cards". Using this system, you can place an order on our site with the aforementioned Prepaid Gift Cards via PayPal.
How can I tell if an item is in-stock?
The best way to know if an item is available in our immediate inventory is to send us a message or give us a call. We can check quickly and get back to you ASAP.
Testimonials

Adam J.
Thank you for helping me find the correct prop!
I was able to message my boat and motor details and got a quick response. They helped point me in the right direction with a couple of recommendations.

Theodore R.
The new prop makes it feel like I got a whole new boat
I was able to call and talk with Matt and he was very helpful. I had no idea my RPMs weren't correct. I was able to lower the pitch of my prop and gain a lot more performance. It's much easier to pull the grandkids skiing now.

Ashley S.
Great customer service
I didn't have a clue what I need to get so it was nice to be able to call and talk to a human. I got the prop quickly and it works perfect. Thank you.

Jasper D.
Great price and fast shipping
I needed to get a prop in time for Memorial weekend. It was quick and easy to order, the prop arrived just a couple of days later.
It was a bit of a struggle to install the propeller. But I was able to call and they talked me through the process.

Lucas R.
Very knowledgeable, thank you for the help!
I needed a new set of props for my catamaran. It was great to be able to call and get advice from someone who knew what they were talking about. Thank you.